Terms of Use

Last updated: October 18, 2026

These terms apply to the use of La Fondrie CRM, an online customer relationship management software operated by Thierry Destin et Steeve Razafindretsa (“we”), by a business (the “workspace”) and by the people it invites. By creating a workspace or signing in, you accept these terms.

1. The service

La Fondrie CRM lets a workspace manage its contacts, inquiries, projects, quotes, contracts, invoices, payments, tasks, messages and files, and give its clients a private page. Some features rely on outside services the workspace chooses to connect (Google, Stripe, email sending, AI assistants, etc.), which have their own terms.

2. Accounts

• The workspace names its owners, who invite the other members and choose their role.
• Each person has their own access; it is not shared. Tell us right away about any unauthorized access.
• The workspace is responsible for what its members do in La Fondrie CRM.

3. Workspace data

• It belongs to the workspace. We only use it to provide the service, following the workspace’s instructions and our Privacy Policy.
• The workspace is responsible for its clients’ personal information: it must have the right to collect it, obtain the required consents (including for commercial emails under Canada’s anti-spam legislation), publish its own privacy policy (a template is provided in Settings › Privacy) and answer its clients’ requests.
• The workspace can export its contacts at any time and ask us for a full copy of its data in a commonly used format. When it closes, the data is set aside for 30 days, then erased.

4. Acceptable use

You may not use La Fondrie CRM to send unsolicited email, break the law or the rights of others, try to reach another workspace’s data, disrupt the service or get around its security.

5. Document templates and AI assistants

• The contract, agreement and policy templates provided in La Fondrie CRM are starting points. They are not legal advice. The workspace must have them reviewed by a lawyer before using them with its clients.
• AI assistants can make mistakes. The workspace checks what they propose before using it; no change is made without a person’s confirmation.

6. Pricing

The prices and payment terms of La Fondrie CRM are those agreed with the workspace. Fees of outside services (Stripe, Google, email sending, AI, etc.) are separate, unless agreed otherwise.

7. Availability and changes

We make reasonable efforts to keep the service available and backed up, without guaranteeing that it is uninterrupted or error-free. We may improve or change the service; if a change removes an important feature, we will tell workspaces in advance.

8. Suspension and ending

The workspace may stop using the service at any time. We may suspend access in the case of a serious breach of these terms, non-payment or a security risk, telling the workspace when possible.

9. Liability

To the extent permitted by law, our total liability is limited to the amounts paid by the workspace for La Fondrie CRM during the three (3) months before the event giving rise to the claim, except in the case of intentional or gross fault. We are not liable for indirect damages, such as lost profits, nor for the outside services the workspace connects. Nothing in these terms limits the rights a consumer has under Quebec’s Consumer Protection Act.

10. Governing law and language

These terms are governed by the laws of Quebec and the laws of Canada that apply there. The French version prevails; this English version is offered for convenience.

11. Changes to these terms

We will post any change on this page with its date and notify workspaces by email at least 30 days before a significant change.

12. Contact us

Thierry Destin et Steeve Razafindretsa